Previously reviewed with 3 stars as I was struggling to get through to anyone but I have just had a response so thank you
I am sorry to hear about your experience.
I have investigated the issue and have found that you were on our Chat at 5.31pm on May 12, 2022. And my team responded to your message at 5.32 pm on May 12, 2022 asking you if it would be convenient for you to drop off the blazer at our CEOs home, which appeared near to your residence, thus saving you the time and money to courier it back to us.
I have separately emailed the chat screenshot to you as well for your information. It looks like you missed the response that our team sent to you.
Anyway, please do not worry. You can return the blazer if it is unused and we will give you a full refund.
Look forward to seeing you.